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Refund Information

At, we follow standard practices for issuing refunds and return orders and have an easy and hassle-free process in place. Please take the time to read this page to understand what qualifies for a refund or return order. will approve the request for refund or return order of the consignment if it:

  • Is not the right order.
  • Is of poor quality or not up to the standards maintained by
  • Is damaged, broken, or missing in parts or full at the time of arrival.

The refund and return policy of is in compliance with the online trading, pharmaceutical, and regional regulations practiced in UK and other parts of European Union.

Return Policy

Customers may choose to request a return shipment in the event that the order received is not the right order, is not up to quality, or is damaged or missing. In such events, will provide fast and full return shipment once the customer has contacted and notified our customer support team. There are cases where will require customers to send information to qualify for a return shipment. As a result, the customer is advised to present evidence of wrong shipment, poor quality, damage, or missing products at the time of contacting customer support.

NOTE: If the customer has used the contents of the shipment regularly and then requests for a return shipment, will not process the request.

Refund Policy will process refunds in all instances mentioned above. If a customer receives the wrong shipment, poor quality shipment, or missing shipment, then they may contact customer support and return the shipment within 7 days of contacting us. Once the shipment is received, will process the refund. reserves the right to process and issue a partial or full refund depending on the individual circumstances. Please note that will not process any refund in cases where the customer provides incorrect details relating to personal information that results in the non-deliverability of the order. A user has to sign up with in order to buy medications, so it is crucial that they provide correct information, especially for the current (shipment) address. Failure to do so will result in non-delivery and will not be responsible for issuing a refund in such cases.

NOTE: If you have discovered mistake(s) in the shipment address within 24 hours of placing the order, then contact customer support immediately so that the appropriate changes can be made. Once the order is verified and shipped, the customer will not be entitled to a refund.

Charge Back Policy does not entertain charge backs as all matters are resolved by customer support. If a customer raises a charge back, we reserve the right to ban them from using and other websites within our network.

WARNING: Cybercrime is a punishable offense and will be dealt with harshly.

Contact Us

Have any questions or want to make a request for a refund or return shipment? Feel free to contact our customer support team. Visit our FAQ page to learn more!

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